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1.2 Observing Performance (Continued)
  1. Appearance: Do employees dress appropriately? (Example: They honor your organization's dress code.) Do they invest time and care in their appearance? (Example: They polish their shoes and wear neatly pressed or wrinkle-free clothes.) Do they stand up straight and maintain a firm, confident posture all day? (Example: They don't slouch or sway when speaking with visitors or clients.)
  2. Vitality: Do employees multitask effectively? (Example: While helping a customer on the phone, they also organize their work stations.) Do they radiate energy and enthusiasm? (Example: When bringing material to a coworker, they walk briskly and purposefully down the hallway.) Do they greet visitors and clients in a warm, welcoming manner? (Example: They offer a firm handshake or a genuine smile.)
  3. Attitude: Do employees appear to enjoy their work? (Example: They look happy rather than forlorn.) Do they take pride in their work? (Example: They keep close tabs on their track record of producing defect-free work.) Do they lift everyone's spirits or feed off others' negativity? (Example: If a coworker complains or makes a cynical comment, they offset it by saying something positive.)
  4. Eagerness to Learn: Do employees listen attentively when you or someone else explains something to them? (Example: They make eye contact, lean forward (to be slightly closer to the speaker), take notes and ignore distractions.) If they make a mistake, do they show a desire to learn how to avoid it in the future? (Example: They suggest changes to their work habits to prevent future errors.) Do they ask intelligent questions when someone instructs them? (Example: They clarify or paraphrase what they heard to confirm their understanding.)
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